Communicate in complex situations to support health care

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HLTOUT010 Communicate in complex situations to support health care

This course is designed for individuals who work in high-stress environments such as emergency services, healthcare, and other demanding sectors, particularly where shiftwork is a feature of the role.

Students will learn about the causes and effects of workplace stress, identify personal stressors and triggers, strategies for managing short- and long-term stress, develop a personalised stress management plan based on your interests and needs as well as evaluate stress management plan after managing two several highly stressful situations.  And the importance of seeking help when necessary to build resilience to manage short- and long-term stress.

It also covers the legal and ethical responsibilities of employers and employees in relation to workplace health and safety (WHS), and the communication and documentation requirements for reporting incidents and hazards related to workplace stress to promote a safe, healthy and supportive work environment and reduce the risk of stress-related illness and injury.

$210

per person

HLTOUT010 Communicate in complex situations to support health care

duration:
100% Online
(Approx 360 Minutes)
Signup Online

IMPORTANT INFORMATION PRIOR TO ENROLMENT

Unit Being Delivered

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.

  • HLTWHS006 Manage Personal Stressors in the Work Environment

To view full unit details please visit www.training.gov.au

Course Delivery

This course will be delivered:

  • The course is delivered 100% online

Entry Requirements

Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment.

The following additional requirements will apply:

    • Students are required to upload two (2) videos of themselves participating in simulated scenarios to complete the practical assessment component

    • Equipment requirement: Not applicable

    • LLN requirements – Proficient verbal and written English language skills to complete and evaluate a Personal Stress Management Plan and manage two (2) stressful workplace situations

Assessment Requirements

Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

Course Duration 100% Online

  • Self-Paced – It is expected students may complete the course within 7-8 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.

  • Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

Certificate Renewal Requirements

No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.

Work Placement Arrangements

No work placement will be required as part of this course.

Learners Rights, Responsibilities and Support, including Complaints

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909.

Please refer to the student handbook located on the RTO website for all details relating to rights and responsibilities including complaints and appeals.

Course Fees and Payments

• Please refer to our booking calendar for individual course fees.

• Refund and fee protection policy – Please refer to the student handbook.

Payment Terms

Payment for individual participants is required to be completed upfront via:

– Credit Card Online

After payment has been received by LA First Aid the following will occur:

– participant will receive an email confirmation containing the details of the course they are booked into (including time, location, course type); AND

– receipt of payment.

Once training has successfully been completed, each participant will receive an email to log in and download a PDF version of their certificate.

WHAT HAPPENS AT OUR COURSES?

Learning Activities

All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.

Assessment Activities

Performance tasks & scenarios

  • Manage two (2) workplace stress situations:

    • Colleague work performance
    • Upset family member

  • Complete the tasks in line with Federal/State/Territory regulations, codes of practice and work health and safety (WHS/OHS) guidelines and workplace or site procedures.

Documentation

  • Personalised Stress Management Plan:
  • Stess Management Evaluation form

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.